FAQs

FAQs question list:

1/ What kind of tour does Halong Bay Cruise offer?
2/ Can a cruise be hired out for private groups?
3/ Does Halong Bay Cruise provide visa services?
4/ What activities are there to do on board?
5/ What activities are there for children?
6/ Is smoking allowed?
7/ Can it accommodate disabled people?
8/ When do I have to pay for my booking?
9/ Do I have to arrange my own travel to Halong Bay?
10/ Can I pay by credit card?
11/ I don’t have a credit card. Can I pay in cash?
12/ What if I have special dietary requirements?
13/ Will any electrical equipment I bring with me work on board?
14/ What happens if I am taken ill?
15/ What do I need to bring with me?
16/ Is there internet available on board?

Answers in details:

1/ What kind of tour does Halong Bay Cruise offer?

Halong Bay Cruise offers its clients 2 kinds of tours including group tours and private tours. Most of our cruises are operated as daily departure tours (group or join tours). Some others are private tours and the departure date is upon request.

2/ Can a cruise be hired out for private groups?

Yes, this is subject to availability and the schedule of that cruise. Please contact us directly for details.

3/ Does Halong Bay Cruise provide visa services?

Yes, we not only provide Vietnam visa services such as visa upon arrival, visa approval, visa extension and exit visa but also has other travel services including open bus tickets, airport transfer, car rental, hotel booking and ticketing services as well. Please contact us for details.

4/ What activities are there to do on board?

Our cruises are not simple overnight cruises. Here the places where you can spend your time on doing a variety of activities and enjoying a different aspect of life when boarding. The most popular activities:
  • Early morning Tai Chi
  • Board games, film evenings (DVD and Plasma TV in the bar)
  • Luxury spa
  • Browse our selection of books and magazines
  • Late night cuttle fishing
  • Cooking demonstrations

5/ What activities are there for children?

From deluxe cruises, we have kid’s play areas with games and toys. Parents can make use of our babysitting service if they feel it’s needed.

6/ Is smoking allowed?

No smoking inside the boat but there is a smokers’ area on the outer deck.

7/ Can it accommodate disabled people?

We welcome enquiries from guests with disabilities. Please contact us direct so that we can discuss in further detail

8/ When do I have to pay for my booking?

All booking with Halong Bay Cruise are paid online and full payment is required at the time of booking. Clients should be paid at least 7 days before the departure date. Payment via Credit card and Paypal is strongly recommended.

9/ Do I have to arrange my own travel to Halong Bay?

No, you don’t. We will provide a mini bus or private car that will pick you up in the morning from your hotel, take you to Halong Bay and back to Hanoi at the end of the cruise. This service can be reserved upon booking and payment.

10/ Can I pay by credit card?

All cards are accepted, pay online with just a few clicks.

11/ I don’t have a credit card. Can I pay in cash?

You can use other kind of payment such as Western Union or Money Gram. In case you book tour directly with us when you are in Hanoi, you can pay for your tour in cash.

12/ What if I have special dietary requirements?

Please notify us of any special dietary requirements or food allergies at least 3 days before your departure date. Non meat eaters are well catered for.

13/ Will any electrical equipment I bring with me work on board?

Vietnamese style electrical sockets are available in all suites. 220 volts, as is standard throughout hotels in Vietnam and equipped on board.

14/ What happens if I am taken ill?

If you have any pre-existing medical conditions that we should know about please inform us. There is no doctor on call and all the cruises carries only standard first aid equipment. Please ensure you have adequate medical and travel insurance

15/ What do I need to bring with me?

  • Original passport
  • Swim suit
  • Sun block
  • Sun hat and glasses
  • Camera

16/ Is there internet available on board?

Most of the cruises offer free wifi, internet and 3G phone signal, but sometimes out of service due to far distance from the city center.